By Tim Brouwer, Account Manager, EMEA
Aireon gathered a large group of its customers and aviation industry stakeholders in Washington, D.C. in December at its 2024 Customer Summit.
The three-day event brought together representatives from air navigation service providers around the world, representing 32 countries, to discuss the latest innovations in Aireon’s space-based ADS-B data, as well future innovations for the network. The event included presentations from Aireon team members on progress of space-based VHF implementation, the critical issue of GNSS interference, and Aireon’s work to improve current satellite network robustness.
In addition, customers including NAV Canada, Papua New Guinea, and UK NATS presented case studies about how they’re using Aireon’s data and the impact that data has had on their operations.
“The event provided a valuable forum for feedback. We want to hear from our customers how we can do better, how we can support them, how we can solve problems that they may have or may have in the future. But bringing these events together to get that kind of feedback, to have that very candid and important discussion to ensure we’re always ahead and we’re moving forward with our customers and partners,” said Don Thoma, Aireon CEO.
Events like the Customer Summit provide a great example of one of Aireon’s Core Values – Customer Centric. Supporting the safety and operational goals of our customer base is at the center of what Aireon does every day.
“We put a lot of attention to everything we do in regards to quality and safety. Our customers rely on that. So, we always need to be doing it right, not just one time every day, but every single second of every day, we need to be doing the right thing so we can provide that high-quality, safety of life data to our customer base,” said Peter Cabooter, Executive Vice President, Customer Affairs, at Aireon.
