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The Network Engineer will be principally responsible for managing Aireon’s relationships with telco providers and related subcontractors to ensure that Aireon’s safety critical networks continue to meet performance and availability requirements. The Network Engineer is one of the operational Tier II support subject matter experts responsible for responding to network and telco related incidents. They determine root cause and work quickly with vendors to resolve problems when they occur. The Network Engineer also collects and evaluates network performance data to identify potential systemic problems and ensure sufficient capacity to support Aireon’s operational needs. The Network Engineer will use continuous performance analysis to ensure telco providers are meeting their respective SLA performance requirements to include support requirements and will identify discrepancies and opportunities for improvement to management. The Network Engineer will be the central point of contact and will work with Aireon’s Implementation and Operations team members to identify and acquire additional telco connections.
Communication and adeptness at working with a variety of personalities and skill-sets across multiple organizations, multiple time zones, managing subcontract and vendor relationships, and willingness to contribute broadly in a fast-paced, start-up environment will be a key part of this role.